Product Warranty

KNOCKNOCK WARRANTY

COVERAGE OF LIMITED WARRANTIES

These Limited Warranties will take effect for purchases made at retail outlets operated by KNOCKNOCK PTE LTD in SINGAPORE from 22th May 2020 onwards. Limited Warranties are non-transferable. All references to customer’s home in these Limited Warranties refer to the original point of delivery address located in Singapore. The following Limited Warranties are given to the original retail purchaser of the following KNOCKNOCK’s Products:

Structure In Teak Wood Products

One (1) Year Limited Warranty

Wood is never perfect, perfect wood is not wood. The characteristics and nature of wood is that it reacts(expand/ contract) with its surrounding(temperature and humidity), thus splits/cracks and holes can form over time. Every batch and piece is unique, there will be natural variations in knots, nicks, wood grains and colour tones(colours varies between centre and outer edges due to age of tree), no two pieces are the same. For reclaimed teak collection, wood patches are evident in products and this is so as we replaced aesthetically unpleasing parts with another wood due to parts that sustain scars from weathering. This shall not be considered as discrepancy, and shall not be considered as lack of compatibility or similarity between the displayed piece/ photo from the final delivered piece.

A Limited Warranty of one (1) year from date of delivery applies to all structure in teak wood products and from cracks and splits on wood joints(with the exception of natural cracks and splits). KNOCKNOCK warrants to you, the original retail purchaser, to be free from material manufacturing defects.

KNOCKNOCK will pay, within 6 months from the date of delivery, reasonable and customary labour rates to repair or replace the defective parts and shipping costs from the customers’ home to and from KNOCKNOCK’s designated repair centre, at no extra charge to the original retail purchaser.

For the 7th month onwards from the date of delivery, structural warranty covers replacement parts only, and the original retail purchaser will be responsible for labour, packing, and all shipping & transportation costs.

Structure/Frames In Upholstered and Leather Products

Five (5) Years Limited Warranty

A Limited Warranty of five (5) years from date of delivery applies to all frames used in sofas, upholstered chairs, ottomans and sectionals. KNOCKNOCK warrants these components to you, the original retail purchaser, to be free from material manufacturing defects.

KNOCKNOCK will pay, within one year from the date of delivery, reasonable and customary labour rates to repair or replace the defective parts and shipping costs from the customers’ home to and from KNOCKNOCK’s designated repair centre, at no extra charge to the original retail purchaser.

For the second year onwards from the date of delivery, the structure/frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labour, packing, and all shipping & transportation costs.

Cushioning - Foam & Stitches

One (1) Year Limited Warranty

All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.

Within six months from the date of delivery, KNOCKNOCK will repair or replace, for the original retail purchaser only, a cushion core in an unattached (loose) seat cushion that has material manufacturing defects, provided that the original retail purchaser.

For the 7th month onwards from the date of delivery, the cushioning warranty covers replacement parts only, and the original retail purchaser will be responsible for labour, packing, and all shipping & transportation costs.

Metal & Hardware

One (1) Year Limited Warranty

KNOCKNOCK warrants to you, the original retail purchaser, for a period of six months from date of delivery, all metal and hardware used in our furnitures to be free from material manufacturing defects. KNOCKNOCK will pay, within six months from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from KNOCKNOCK designated repair centre, at no charge to the original retail purchaser.

For the 7th month onwards from the date of delivery, the metal & hardware warranty covers replacement parts only, and the original retail purchaser will be responsible for labour, packing, and all shipping & transportation costs.

Leather

One (1) Year Limited Warranty

KNOCKNOCK warrants to you, the original retail purchaser, for a period of six months from date of delivery, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.

KNOCKNOCK will pay, within six months from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from KNOCKNOCK designated repair centre, at no charge to the original retail purchaser. 

For the 7th month onwards from the date of delivery, the leather warranty covers replacement parts only, and the original retail purchaser will be responsible for labour, packing, and all shipping & transportation costs.

Upholstered Fabric

One (1) Year Limited Warranty

KNOCKNOCK warrants to you, the original retail purchaser, for a period of six months from the date of delivery, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orion, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.

KNOCKNOCK will pay, within six months from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from KNOCKNOCK designated repair centre, at no charge to the original retail purchaser.

For the 7th month onwards from the date of delivery, the fabric warranty covers replacement parts only, and the original retail purchaser will be responsible for labour, packing, and all shipping & transportation costs.

LIMITATIONS AND EXCEPTIONS

All Products

These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to

(i) merchandise that was, at any time, used as a floor sample or display model

(ii) any merchandise` purchased “as is” or second-hand

(iii) any merchandise purchased at a distress sale or a going out-of business sale

(iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage

Misuse

No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning, care and use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser. Warranty is null and void if furniture has been moved from original point of delivery to consumer in Singapore.

Chemical TreatmentsLeather, Upholstered Fabric and Finishes

The Limited Warranties on “Leather’, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover

(i) damages resulting from excessive soiling, improper or unapproved cleaning methods

(ii) fading or other damages resulting from exposure to sunlight

(iii) damages resulting from household humidity

(iv) damages resulting from any liquid, including but not limited to alcohol and water.

Modifications to Products

These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of KNOCKNOCK.